iNet Home > Return procedure Returns Material Authorisation (RMA) request form   BT iNET Terms and Conditions for equipment returns / repairs General An RMA reference number will not be issued to you until we are in receipt of this fully completed form. Do not return the product until you have received your RMA Reference Number. Please clearly write the RMA Reference Number on the outside of the packaging. If you are returning products for credit, please ensure that the original products and packaging are complete, unmarked and in "A1" condition. Warranty repairs Faulty products will be repaired or replaced in line with the manufacturers valid warranty. Returns number is only valid for 10 days from date of issue. Non-warranty repairs The customer must initially apply for a repair price quotation from their BT iNET account manager. A Purchase Order must then be raised and returned along with a completed copy of this form for the repair to commence. Time scales quoted will be met wherever possible, but cannot be guaranteed. Carriage costs and liability The customer will be responsible for any carriage cost incurred in returning the faulty goods to BT iNET. The customer will also be responsible for any shortages or damages to the goods when in transit. Extra charges BT iNET reserves the right to raise a "no fault found charge" of up to £100 + VAT where applicable, to cover time and carriage costs incurred. BT iNET reserves the right to charge a "restocking fee" of up to 25% of the invoice value for goods returned for credit which are not faulty. Contact BT iNet: 01865 398 398 Ask us a question Contact BT iNet  •  Site map  •  Privacy policy  •  Code of practice  •  About BT  •  Return procedure